Privacy Policy
Last updated: October 2026
1. Who we are
ImmoZen Inc. ("ImmoZen", "we") is a residential renovation company headquartered in Cowansville, Québec. We operate the website immozen.ca.
2. Information we collect
We collect the following personal information:
- Consultation form: name, email address, phone number (optional), municipality, renovation type, and project description.
- Newsletter: email address and language preference, with your explicit consent.
- AI assistant: messages you type in the chat widget. These are sent to our AI provider to generate a response ; processing and retention are governed by the provider's policy.
- Analytics: if you accept analytics cookies, we collect aggregated site-usage data (pages visited, session duration) via analytics tools.
3. How we use your information
We use your information to:
- Respond to your consultation request and schedule a meeting.
- Send you our newsletter, if you have consented.
- Improve our website and services.
We do not sell, rent, or share your personal information with third parties for commercial purposes.
4. Consent and unsubscribing
Newsletter sign-up is voluntary and requires your explicit consent, in compliance with Canada's Anti-Spam Legislation (CASL) and Québec's Law 25. You may unsubscribe at any time by clicking the unsubscribe link in any email, or by writing to us at info@immozen.ca.
5. Data retention
Consultation requests are retained for the duration needed to process your project, then deleted. Newsletter data is retained until you unsubscribe.
6. Third-party providers
- Mailchimp (Intuit): newsletter management. Privacy policy: mailchimp.com/legal/privacy.
- Anthropic: AI assistant message processing. Policy: anthropic.com/privacy.
7. Cookies
We use essential functional cookies required for the site to operate. Optional analytics cookies may be enabled with your consent via the cookie banner.
8. Your rights
Under Québec's Law 25 and applicable Canadian privacy law, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, write to us at info@immozen.ca.
9. Contact
ImmoZen Inc.
Cowansville, Québec
info@immozen.ca
514-268-8274